Carter Family Practice Privacy Policy

Effective Date: 2/28/2025

Carter Family Practice LLC (“we”) is committed to protecting your privacy in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your Protected Health Information (PHI) when using our telehealth services.

1. Information We Collect

We may collect and maintain different types of information, including:

a. Personal Identifiable Information (PII)

• Name, date of birth, gender

• Contact details (email, phone, mailing address)

• Payment or insurance information

b. Protected Health Information (PHI)

• Medical history, diagnoses, treatments

• Prescriptions, lab results, imaging reports

• Information shared during telehealth visits

c. Technical & Usage Data

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and session data for security and functionality

2. How We Use Your Information

We use your PHI and personal data to:

• Provide Telehealth Services: Facilitate remote consultations with healthcare providers.

• Manage Appointments & Communication: Schedule, confirm, and follow up on virtual visits.

• Billing & Insurance Processing: Process payments, insurance claims, and reimbursements.

• Ensure Compliance & Security: Meet legal obligations, improve service quality, and enhance data protection.

• Send Health-Related Notifications: Appointment reminders, prescription updates, or patient education (with consent).

3. HIPAA Compliance & Security Measures

To comply with HIPAA Privacy & Security Rules, we implement:

• Data Encryption: PHI is encrypted during transmission and storage.

• Access Controls: Only authorized personnel can access PHI.

• Audit Logs: Activity monitoring to detect and prevent unauthorized access.

• Secure Communication: Video consultations, messaging, and file transfers use HIPAA-compliant platforms.

• Business Associate Agreements (BAAs): We ensure third-party vendors handling PHI comply with HIPAA.

4. Your HIPAA Privacy Rights

Under HIPAA, you have the right to:

• Access Your Health Records: Request copies of your medical records.

• Request Corrections: Update or amend incorrect information.

• Restrict Disclosures: Limit how we share your PHI.

• Obtain an Accounting of Disclosures: See who accessed your PHI.

• File a Complaint: Report privacy concerns to us or the U.S. Department of Health & Human Services (HHS).

To exercise these rights, contact us at john@carter-familypractice.com.

5. Changes to This Privacy Policy

We may update this Privacy Policy as needed to comply with HIPAA regulations. The latest version will always be available on our website. Continued use of our services after updates implies acceptance of the revised policy.

Contact Us

For questions regarding this Privacy Policy or your HIPAA rights, contact us at:

Carter Family Practice 

john@carter-familypractice.com

407-867-2681